Installing Pointwise & License Manager

Customers who do not have RLM will need to obtain a license and perform a complete download and install. For more information, or to see answers to the most common installation questions, please see our Get Help page.

Note that a valid license is required to run the software. Current customers do NOT need to update their V18.4 license.

1. Request an Activation Key.

An activation key is a 16-digit numeric string used during the Reprise License Manager (RLM) installation process to contact Pointwise for information on the number of processes licensed and their expiration date. For best results, we recommend that you have your activation key prior to beginning installation. If you do not already have an activation key, you can request one at www.pointwise.com/licenses.

2. Download Reprise License Manager (RLM).

3. Install the RLM license manager.

1. Run RLM installer.
1. IMPORTANT: Install Pointwise as Administrator/root on Windows machines.
2. Accept the Right-to-Use license and use all defaults for the installation.
3. If you have an Activation Key, copy and paste it into the Activation Key field when you reach the Configure Pointwise RLM License Server screen.
4. If your Activation Key does not work or you need an Activation Key, please contact support@pointwise.com.

4. Review the status of your RLM license manager.

1. Start your web browser and open http://localhost:5054/ where localhost is your computer's name. This is the Reprise License Manager (RLM) user interface page.
2. On the left side of the web page, click on the Status button.
3. You should now see an ISV (Independent Software Vendor) program name PWID listed as running.
4. If you do not, please contact support@pointwise.com.

5. Download Pointwise.

6. Install Pointwise.

1. Run the Pointwise installer.
1. IMPORTANT: Install Pointwise as Administrator/root on Windows machines.
2. Accept the Right-to-Use license and use all defaults for the installation.
3. Pointwise should launch after you click Finish.
1. If Pointwise cannot find an RLM license server, the Pointwise License Wizard will appear.
2. If you have an Activation Key, select Specify an Activation Key and enter your Key.
3. If you would like to use an existing license server, select Specify a License Server and enter the name of your server.

7. Have Questions?

• Check our Get Help webpage for answers to common questions, troubleshooting tips, and installation help.
• Verify that your platform is supported by Pointwise.
• Contact Pointwise's technical support team at support@pointwise.com and 800-4PT-WISE.

The terms of the agreement under which you may acquire the right to use the software include the "Right To Use License" attached hereto or accompanying the software. Your purchase, license, receipt, or use of the software constitutes your acceptance of all the "Right To Use License". Please read the Right To Use License.

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